Refund Policy

Revvity does not have a single universal refund policy; refunds for products and services are determined by the specific terms and conditions of your purchase agreement, which will typically outline remedies for nonconforming or defective products, such as a refund or replacement, within a defined inspection period. To get an official refund, you must adhere to the process detailed in your contract, which often requires providing written notice of the issue and securing a return authorization number.

Key Considerations for a Revvity Refund

Contractual Terms:

Refund policies are governed by the specific agreement you have with Revvity. Review your purchase order or contract for details on returns and the timeframe for reporting issues.
Nonconforming Products:

If the products you receive are defective or otherwise don't meet specifications, Revvity's terms will dictate the remedy, which could be a refund or replacement.
Inspection Period:

You'll typically have a limited window of time, such as the 60-day period mentioned in some terms, to inspect the product and report any defects.
Exclusive Remedies:

The remedies outlined in your contract, such as a refund, are often the sole recourse for issues with delivered products.
Return Authorization:

To process a return, you will likely need a return authorization number from Revvity.
Shipping Costs:

Revvity usually covers the shipping costs for returning nonconforming products, but you may be responsible for restocking charges if the product isn't nonconforming.

How to Request a Refund

Review Your Agreement: Locate and read the specific terms and conditions of your purchase.
Notify Revvity: Contact Revvity in writing, as required by your agreement, to report the nonconforming product.
Obtain Return Authorization: Follow Revvity's instructions to get a return authorization number.
Return the Product: Ship the product to the designated facility, including the return authorization number on the packaging.